On February 20, we pause to reflect on World Social Justice Day. A day that invites reflection. Because what does justice actually mean? And how does that translate into our daily work with people and cases? We put that question to our colleagues at Resolu. Their answers varied, but they all had one clear common denominator: justice begins with seeing the person behind the situation.
Justice according to our colleagues
The responses from colleagues were as follows:
- “Forme, it means that we reflect on equality and fair opportunities for everyone.”
- “For me, social justice means ensuring that rules are applied humanely, with consideration for the situation behind the case file.”
- “Be aware that social injustice exists and that you can do something about it, especially on a small scale in your own environment; then it will stop.”
Justice: also personal
For both me and my colleagues, fairness is very important. I believe that fairness requires room for differences: not everyone needs the same thing, and we need to be aware of that. Injustice can evoke emotions, precisely because it is so closely linked to how people are treated. In my work as a case manager, I believe it is important to treat people fairly. I do this by slowing down, listening, and recognizing that behind every situation there are people with their own perspectives and emotions.
How we work at Resolu
Customization over standard solutions
As case managers, we try to understand the person behind the file and work together to explore the possibilities and collaborate from there. Legislation is a guideline and must certainly be applied, but it is not the only starting point. In addition to legislation, we believe a human approach is very important.
Genuine attention for all involved
What is someone saying? And what is it really about? By asking the right questions and listening with empathy, you create genuine attention. That attention forms the basis for trust and cooperation within the guidance provided under the Sickness Benefits Act.
Dialogue as the basis for sustainable solutions
Discussing what is possible is the starting point at Resolu. By focusing on what is possible with an open, listening attitude, space is created for sustainable solutions. What really helps you move forward? And what does that mean in the long term? These questions form the starting point for joint action.
Restoring balance, not assigning blame
Tensions can arise during the process, for example, regarding work capacity, reintegration, or medical feedback. Assigning blame rarely helps in such situations. We focus on restoring balance. By investigating where the problem lies and what is needed to move forward again, we create space for understanding and progress, even when things get stuck.
Want to know more about how Resolu works within the Sickness Benefits Act guidance?
Would you like to know more about our approach and working methods within Sickness Benefits Act support? Please feel free to contact us. We will be happy to tell you more about it.
Written by: Anne-Lize Baas, Case Manager Sickness Benefits at Resolu
